WINDSOR HILLS RENTAL HOME
RESERVATION TERMS AND CONDITIONS

1. The reservation is confirmed when we have received the signed reservation form together with the reservation deposit and/or full payment if reservation is made less than 30 days prior to arrival.
2. The remaining balance will be due 30 days before the arrival date specified in the reservation form. If a reservation is made within the 30 day period, 'full payment' plus a 'security deposit' must be received before the reservation can be confirmed.
3. A 'reservation deposit' must be provided at the time of booking to secure the reservation in your name.
4. A 'security deposit' is used to cover excessive use of electricity (e.g. air conditioning on full with external doors left open), excessive cleaning costs, damage, breakage, and loss of any of the home contents. The 'security deposit' less any such charge will be refunded as soon as the Management Company has completed its inventory and occupancy report. Renters are liable for all damage and loss to the home during their stay. We and our agents reserve the right of entry at any time.
5. An outdoor gas grill is provided for your use. You must use caution when using the gas grill. The grill must be kept turned off when not in use. Any excess use of gas will be charged to your security deposit. Grill cleaning brushes and products are provided for your use. If the grill is used, it must be cleaned before your departure. If the grill is not cleaned, an additional $50.00 cleaning fee will be charged
6. The accommodation rates are quoted are PER NIGHT / PER WEEK (not per person) and include electricity, air conditioning, heating (when applicable), cable TV, linens, and the use of all amenities and facilities within the home.
7. SMOKING IS NOT PERMITTED IN THIS HOME. This includes the upstairs balcony. This keeps the home odor free and also avoids the trouble of the sophisticated smoke detectors being triggered by cigarette smoke. If the Management Company discovers any evidence of smoking in the home or in the garage/game room, an additional $250 cleaning fee will be charged.
8. The accommodation may only be sub-let, shared or assigned by you with our express agreement in writing, otherwise only persons detailed on the reservation form are permitted to stay in the home. Maximum occupancy is determined by the authorities within strict guidelines for fire safety. Failure to abide by these guidelines will render your reservation void and all monies will be forfeited.
9. No pet(s) shall be brought on the premises with the exception of animals used to assist the disabled. In that event, prior consent must be obtained.
10. The rental period begins at 4:00 PM on the day of arrival and terminates at 11:00 AM on the day of departure. The home is professionally cleaned and inspected before and after each rental to ensure that all guests have a comfortable stay.
11. Lawn and pool care is provided on a weekly basis.
12. We will provide an initial supply of consumables (trash bags, toilet paper, paper towels, tissues, bath soap, laundry detergent, dishwasher detergent, etc.). Once these have been consumed it is NOT the responsibility of the Management Company to replenish these items during your stay.
13. Cancellations must be confirmed to us in writing. In the event that you cancel your reservation or we have to cancel the arrangement due to non-payment of the balance due within the time allowed before arrival, cancellation charges will be made as follows:
           Over 30 days prior to arrival date - Full refund.
           Within 30 days of arrival date - Reservation deposit retained.